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Message from Steve Raymond

Welcome to the Raymond Family and Raymond Handling Concepts Corporation, the authorized Raymond Sales & Service Center for material handling operations in Northern California, Northern Nevada, Oregon, Idaho, Washington, Western Montana and Alaska.

Our people and their unequalled dedication to Raymond products, to the Company, and to exceptional customer service are the primary factors that set Raymond Handling Concepts apart from our competition. Our Number 1 core value comes from our customer service, and that has been precisely the root of our success over the years. We expect it to continue in the future. It is through our dedication to Customer Service and our other Core Values that we are able to achieve our purpose: to establish and maintain lifetime relationships by listening to our customers and satisfying their needs better than anyone else. We work closely with our customers to help them understand their needs and design innovative, productive, and reliable material handling solutions. To us, achieving your satisfaction is not an event. It is an ongoing process that we continually re-evaluate and improve upon.

Raymond Handling Concepts was established in 1987 as a family-oriented company that fosters close, long-lasting customer relationships. It stems from a tradition extending back more than 90 years when my grandfather, George G. Raymond, founded The Raymond Corporation in the small, rural village of Greene, NY by purchasing the Lyon Iron Works in 1922 for a few thousand dollars. Much of our culture of doing business on a “handshake,” trusting our customers, suppliers, and employees, as well as our family orientation, comes from those roots. I think you’ll find it a refreshing alternative to how business is generally conducted in the 21st century. It’s why we use the tagline: “Trusted for Generations.”

Please feel free to call me directly anytime and let me know how we’re doing.

Sincerely,
RAYMOND HANDLING CONCEPTS CORPORATION

Stephen S. Raymond
President